Range and Restore Sports Massage - 40 Junction Road, Archway, London - N19 5RD UK
Privacy Policy
Effective Date: 1 January 2025
At Range and Restore Sports Massage, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other relevant privacy laws. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect and process the following personal data:
- Contact Information: Name, phone number, email address, and home address (for mobile sessions).
- Booking Details: Service preferences, session history, and appointment dates.
- Health Information (if applicable): Details you provide during consultations, such as relevant medical history or injury details.
- Payment Information: Processed securely via third-party payment providers (e.g., Stripe, GoDaddy Payments). We do not store your payment details.
- Feedback/Testimonials: Any feedback or testimonials you provide.
- Website Data: Cookies, IP addresses, and analytics to improve website functionality and user experience.
2. How We Use Your Data
We use your personal data to:
- Provide Services: Book and deliver massage therapy sessions, including mobile services.
- Communicate: Respond to inquiries, send appointment confirmations, and provide updates about our services.
- Marketing: With your consent, send newsletters, promotions, or special offers.
- Feedback Display: Showcase client testimonials on our website or marketing materials (with explicit consent).
- Legal and Tax Purposes: Maintain records as required by law (e.g., invoices retained for 7 years).
3. How We Protect Your Data
We take the following measures to ensure your data is secure:
- Digital Security: All data is encrypted and stored on secure servers.
- Physical Security: Any physical records (e.g., intake forms) are stored in locked cabinets.
- Third-Party Compliance: We only use GDPR-compliant third-party services for payments, analytics, and communications.
4. Sharing Your Data
We do not sell or share your data with third parties for advertising purposes. However, your data may be shared with:
- Service Providers: Booking platforms, payment processors, and email marketing services.
- Legal Authorities: When required to comply with legal obligations or to protect our rights.
5. Cookies and Analytics
Our website uses cookies to:
- Improve site functionality and user experience.
- Track website performance through Google Analytics.
You can manage your cookie preferences via your browser settings.
6. Your Rights
As a data subject, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct any inaccurate or incomplete data.
- Deletion: Request the deletion of your data (subject to legal and business retention requirements).
- Restriction: Limit the processing of your data under certain circumstances.
- Data Portability: Receive your data in a structured, commonly used format.
- Withdraw Consent: Opt out of marketing communications at any time by clicking the "unsubscribe" link or contacting us directly.
7. Mobile Services and Location Data
For mobile massage sessions, we collect and use the address you provide to deliver services. This information is stored securely and deleted once the session is complete, unless legally required otherwise.
8. Testimonials and Feedback
If you provide a testimonial, we may display it on our website or marketing materials. We will only use your first name (or anonymise it, if preferred) and feedback with your explicit consent.
9. Data Retention
We retain your data for the following durations:
- Booking Data: Kept for up to 2 years after your last session.
- Health Records (if applicable): Kept for up to 7 years to comply with legal and professional obligations.
- Payment Records: Retained for 7 years as required by tax authorities.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website, and the effective date at the top will be updated.
11. Contact Us
If you have any questions or wish to exercise your rights, please contact us at:
Range and Restore Sports Massage
40 Junction Road, Archway, London, N19 5RD
Email: carlos@rangeandrestore.co.uk
12. Complaints
If you believe we have not complied with applicable privacy laws, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Copyright © 2025 Range and Restore Sports Massage - All Rights Reserved.